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RULES OF CARRIAGE
This Agreement
("Agreement") is entered into between the individual
("Passenger" or "You") and Umza Aviation Services Ltd. ("Umza Aviation Services Ltd " or
"Airline"). By booking a flight or using Umza Aviation Services Ltd.
services, you hereby conform with and to be guided by the following terms and
conditions below:
1. Booking and Reservations:
1.1. Ticket Purchase: All ticket
purchases are subject to availability and Umza Aviation Services Ltd fare rules
and conditions of carriage. Umza Aviation Services Ltd. reserves the right to
change fares, flight schedules, and other booking details like book on hold etc
without notice as the operation may demand.
1.2. Personal Information: Passengers are responsible for providing
accurate and complete personal information during the booking process. Umza
Aviation Services Ltd. will not be liable for any issues arising from incorrect
information, false information and wrong spellings.
2. Flight Operations:
2.1. Flight Schedule: Umza Aviation
Services Ltd. endeavors to adhere to published schedules, the published flights
are subject to adjustment due to some factors beyond our control. Umza Aviation
Services Ltd. will make rational efforts to advise passengers of any schedule
changes and cancellations that may arise.
2.2. Boarding: Passengers are expected to check-in at least 40 minutes before
flight departure. Umza Aviation Services Ltd. may deny boarding to passengers
who arrive late or fail to comply with check-in procedures like security,
quarantine, immigration and other mandatory check-in requirements. Passenger
may also be denied boarding for rudeness and general misdemeanors.
2.3“Force Majeure”: Force
Majeure refers to the situation of unusual and unforeseeable circumstances
beyond our control, the consequences of which could not have been avoided even
if all due care had been exercised for the operation. On this premise, Umza
Aviation Services Ltd. Reserves the right to manage and take decisions on such
situation unilaterally.
3. Baggage:
3.1. Baggage Allowance: Umza
Aviation Services Ltd.’s baggage policy is outlined on our website (www.umzaair.com). Passengers are accountable
for baggage contents. Also, passengers are to comply with weight and size
limits. Passengers are advice to make payment for their excess baggage across
the counter.
3.2. Lost or Damaged Baggage: Umza Aviation Services Ltd. will not be
held liable for damage to or loss of unchecked baggage. Passengers must report
any issues immediately upon discovering the situation.
4. Ticket Changes/ Rescheduling:
4.1. Ticket Changes/Rescheduling:
Passengers may change flight dates and times subject to Umza Aviation Services
Ltd's ticket change policy. Fees, upgrade and restrictions may apply in
accordance with published fares rules.
4.2.
Cancellations: Umza Aviation Services Ltd. cancellation procedure is
outlined on our website (www.umzaair.com). Refunds, if applicable, will be
processed according to Umza Aviation Services Ltd.’s refund procedure.
4.3.
Refunds: Umza Aviation Services Ltd. refund procedure is outlined
on our website (www.umzaair.com). Refunds, if applicable, will be processed in
accordance with Umza Aviation Services Ltd.’s refund policy.
5. Passenger Conduct:
5.1. Behavior: Passengers are expected to conduct themselves properly
during all stages of travel. Umza Aviation Services Ltd. reserves the right to decline
carriage or remove passengers who engage in unruly or disruptive demeanor
during flight duration.
5.2.
Security: Passengers are expected to comply with all security
measures and screening procedures of Umza Aviation Services Ltd., and that of relevant
authorities at all stages of the flight duration.
5.3.
Check-in: Passengers are expected to comply with all dangerous goods
procedures published on our website (www.umzaair.com). Umza Aviation
Services Ltd. Implores passengers to avoid carriage of these dangerous items.
6. Liability:
6.1. Limitation of Liability: Umza
Aviation Services Ltd. Will not be liability for any damages, losses, of items
misplaced in the aircraft or damaged due to negligence. We implore passengers
to keep their items safe throughout the flight durations. Umza Aviation
Services Ltd.is not responsible for consequential loss of items or indirect
damages.
6.2. Force Majeure: Umza Aviation Services Ltd. is not liable for delays
or cancellations due to circumstances beyond our control, including but not
limited to weather, natural disasters, industrial actions, civil unrest and
government restrictions. Umza Aviation Ltd. will not make any refund in this
circumstance. However, we may re-accommodate such passengers on subsequent
flights subject to seat availability.
7. General Provisions:
7.1. Governing Law: This Agreement
is governed by the laws of the Federal Republic of Nigeria. Any disagreements
shall be resolved in a court of capable jurisdiction in Nigeria.
7.2. Sales of SSR: Umza aviation Services will not be held liable for
malfunction of purchased SSRs due to network glitch, network downtime and other
technical malfunctions of the system at time of purchase.
7.3. Amendments: Umza Aviation Services Ltd. reserves the right to amend
all the terms and conditions periodically. Passengers are urged to evaluate the
terms and conditions frequently for possible updates.
7.4. Pregnant Women: Pregnant women of 32 weeks are eligible to fly with
Umza Aviation Services Ltd with a valid doctor’s report signifying fit to fly.
Umza Aviation reserves the right to deny any pregnant from boarding the
aircraft on some observations. Umza Aviation Services will not be held liable
for any eventuality or complications that may arise during the flight time.
This include and not limited to flight delay, long flight hours etc.
8.1 Agreement: By booking a
flight with Umza Aviation Services Ltd., you acknowledge that you have read,
understood, and agree to accept all the terms and conditions stipulated here.
Failure to comply with these terms may result in depriving such passenger the right
of boarding or other consequences as determined by Umza Aviation Services Ltd.
Umza Aviation Services reserves the right on taking decision on any of the
flights.
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